1. Introduction
10jl operates the online gaming platform available at 10jl.click. This Privacy Policy explains how 10jl ("we," "our," or "us") handles the personal information of registered players, visitors, and anyone who interacts with our platform.
We take data privacy seriously — not just because it's required by law, but because every player on 10jl deserves to know exactly how their information is being used. The Philippines Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations guide how we collect, process, store, and protect personal data on this platform.
By registering for a 10jl account or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about any section, our support team is available around the clock to help.
This policy applies to all personal data collected through the 10jl website, any related mobile-optimized browser experience, customer support channels, and promotional communications. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies.
2. Data We Collect
10jl collects different types of personal data depending on how you interact with the platform. Below is a breakdown of what we collect and why.
Registration and Account Data
When you create a 10jl account, we collect:
- Full legal name
- Date of birth
- Email address and mobile number
- Residential address
- Username and encrypted password
Identity Verification (KYC) Data
As required by anti-money laundering (AML) regulations, 10jl may request:
- Government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license)
- Proof of address (e.g., utility bill, bank statement with your address)
- Proof of payment method ownership (e.g., screenshot of GCash account name, bank account details)
Financial and Transaction Data
- Deposit and withdrawal records including amounts, dates, and payment method identifiers
- GCash or Maya account references (we do not store full account credentials)
- Bank account numbers used for InstaPay/PESONet transfers
- Partial card numbers for Visa/Mastercard transactions
Gameplay and Platform Data
- Game history, bet amounts, and outcomes
- Bonus claims, wagering progress, and promotional activity
- Session timestamps and activity logs
Technical and Device Data
- IP address and approximate geolocation
- Browser type and version
- Device type (mobile, desktop) and operating system
- Referring URL and pages visited on 10jl
Communication Data
When you contact 10jl support or respond to a promotional email or SMS, we retain records of that communication. This helps us provide consistent service and resolve any disputes that may arise.
3. How We Use Your Data
10jl uses your personal data strictly for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your 10jl account | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Verifying your identity (KYC) | Legal obligation (AML regulations) |
| Detecting and preventing fraud | Legitimate interest / legal obligation |
| Delivering customer support | Contract performance / legitimate interest |
| Sending promotional communications (with consent) | Consent |
| Analyzing platform usage and improving features | Legitimate interest |
| Responsible gaming monitoring | Legal obligation / legitimate interest |
| Complying with regulatory reporting requirements | Legal obligation |
10jl does not use your personal data for automated decision-making that produces significant legal or financial effects on you without a human review process being available. If you believe an automated process has negatively affected your account, you may request a manual review by contacting our support team.
4. Sharing Your Data
10jl does not sell your personal data to advertisers, data brokers, or any unaffiliated third party. We only share your data in the following limited circumstances:
Payment Processors
When you make a deposit or withdrawal, your payment details are shared with the relevant payment processor (e.g., GCash, Maya, BancNet, card networks). These processors handle your transaction data under their own privacy policies and security standards. 10jl does not retain full payment credentials beyond what is needed for transaction records.
Identity Verification Providers
To complete KYC verification, 10jl may use third-party identity verification services. These providers process your submitted documents solely for the purpose of verifying your identity and are bound by confidentiality agreements and applicable data protection law.
Regulatory and Law Enforcement Authorities
10jl is required by Philippine law to report suspicious financial activity to relevant authorities, including the Anti-Money Laundering Council (AMLC). We may also disclose player data in response to a valid court order, subpoena, or official government request. We will inform you of such disclosures where legally permitted to do so.
Game Providers and Software Partners
Certain technical data (such as player session identifiers) may be shared with our licensed game providers for the purpose of delivering games and resolving technical disputes. These providers do not receive personally identifiable information beyond what is needed for game delivery and are contractually prohibited from using that data for any other purpose.
Business Transfers
In the event that 10jl undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and given the opportunity to delete your account if you do not wish your data to be transferred.
5. Data Retention
10jl retains your personal data for as long as your account is active and for a period afterward as required by applicable laws and regulations. The general retention periods we follow are:
- Account and transaction records: Retained for a minimum of five (5) years from the date of the last transaction, as required by Philippine AML regulations.
- KYC documents: Retained for five (5) years from the date of submission or the date of account closure, whichever is later.
- Customer support communications: Retained for two (2) years from the date of the interaction.
- Gameplay logs: Retained for two (2) years, or longer if required for an open dispute or investigation.
- Marketing consent records: Retained until you withdraw consent or request deletion.
After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with our internal data destruction procedures. Anonymized data that cannot be used to identify you may be retained indefinitely for analytical purposes.
6. Data Security
Protecting your personal data is a core responsibility at 10jl. We implement multiple layers of technical and organizational security measures to keep your information safe:
- SSL/TLS encryption: All data transmitted between your browser and the 10jl platform is encrypted using industry-standard TLS protocols. You can confirm this by checking for "https://" in your browser address bar.
- Password hashing: Your account password is never stored in plain text. It is hashed using a strong cryptographic algorithm before storage, meaning even internal staff cannot read your password.
- Two-factor authentication (2FA): 10jl offers 2FA for all accounts. We strongly encourage you to enable this feature to add an extra layer of protection against unauthorized access.
- Access controls: Access to personal data within 10jl is restricted to authorized staff on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
- Continuous monitoring: Our security team monitors platform activity around the clock to detect and respond to any unusual behavior, intrusion attempts, or data anomalies.
- Regular security reviews: We conduct periodic security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
7. Cookies & Tracking Technologies
10jl uses cookies and similar tracking technologies to operate the platform effectively, improve your experience, and analyze how the site is used. Here's how we use them:
Essential Cookies
These cookies are necessary for the platform to function. They manage your login session, maintain your account state while you play, and enable basic security features. You cannot opt out of essential cookies without losing core platform functionality.
Analytics Cookies
These cookies help us understand how players navigate 10jl — which pages are most visited, where players drop off, and how features are used. This data is analyzed in aggregate and is not linked to individual identities. We use this information to improve platform performance and user experience.
Preference Cookies
These cookies remember your preferences — such as language settings or display preferences — so you don't need to reset them every time you visit. They make your 10jl experience feel more personal and consistent.
Marketing Cookies
With your consent, 10jl may use cookies to track the effectiveness of our promotional campaigns. These cookies help us understand which offers are reaching the right players and allow us to avoid showing you promotions you've already seen. You can withdraw consent for marketing cookies at any time through your account settings or browser preferences.
Most web browsers allow you to control or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 10jl platform.
8. Your Privacy Rights
Under the Philippine Data Privacy Act and as a valued player on 10jl, you have the following rights regarding your personal data:
You can request a copy of the personal data 10jl holds about you at any time. We will provide this within 30 days of your request.
If any of your personal data is inaccurate or incomplete, you have the right to request a correction. You can update basic information directly from your account settings, or contact support for data held in other systems.
You may request deletion of your personal data. Please note that some data must be retained to comply with legal obligations (e.g., AML record-keeping requirements). Where deletion is not possible, we will explain why and what data must be retained.
You can object to the processing of your personal data for marketing purposes at any time. Opt-out options are included in every promotional communication we send.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Where we rely on your consent to process data — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, contact 10jl at support@10jl.click with a description of your request. We will verify your identity before actioning any request and respond within 30 calendar days.
9. Minors
10jl is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you are not permitted to register for or use the 10jl platform.
If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on 10jl, please notify us immediately at support@10jl.click.
Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of parental control tools available on most devices and browsers.
10. Cross-Border Data Transfers
10jl primarily stores and processes player data within the Philippines. However, some of our technical service providers — including cloud hosting and analytics partners — may be located in other countries. In such cases, 10jl ensures that appropriate safeguards are in place to protect your data during cross-border transfers, in accordance with the Philippine Data Privacy Act.
These safeguards may include contractual clauses that require the receiving party to treat your data with the same level of protection that applies in the Philippines, and where possible, we prefer providers that are certified under internationally recognized data protection frameworks.
By using 10jl, you acknowledge and consent to the transfer of your personal data to service providers outside the Philippines where necessary for the operation of the platform, subject to the safeguards described above.
11. Policy Updates
10jl may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through one or more of the following channels:
- A notice posted on the 10jl homepage
- An email to your registered address
- A notification within the 10jl platform when you next log in
The updated Privacy Policy will always display the effective date at the top of this page. We encourage you to review this page periodically so you stay informed about how 10jl handles your personal data.
Your continued use of the 10jl platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the changes, you should stop using the platform and contact us to request account closure and data handling in accordance with your rights described in Section 8.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way 10jl handles your personal data, please don't hesitate to get in touch. We're committed to responding to all privacy-related inquiries promptly and transparently.
Data Privacy Contact: support@10jl.click
Live Chat: Available 24/7 through the chat feature on 10jl.click
When submitting a privacy request, please include your registered account email address and a clear description of your request so we can assist you as efficiently as possible. We will verify your identity before processing any data access, correction, or deletion requests.